This Privacy Policy explains how Galleon Entertainment Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you use the Galleon web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect information such as your full name, date of birth, email address, postal address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we also record payment method references and transaction amounts to maintain accurate financial records and resolve any disputes that may arise.

We additionally gather technical data as you navigate our web platform. This includes your IP address, browser type, device type, and session activity logs. We use this information to keep the platform secure, detect unusual or potentially fraudulent behaviour, and ensure that pages load and function correctly for you. Cookies are used to maintain your session state and remember your preferences between visits. You can manage cookie settings through your browser at any time, though disabling certain cookies may affect how parts of the platform behave.

How We Protect and Share Your Data

All data transmitted between your browser and our servers is protected using 256-bit SSL encryption. Your personal information is stored on secure servers with restricted internal access. Only staff members who require it to perform their role are permitted to view your data, and all such access is logged and monitored.

We do not sell your personal data to third parties. There are, however, limited and strictly defined circumstances in which we may share your information externally. These include passing necessary details to payment gateway providers in order to process your transactions, sharing identity-related data with regulated verification services to fulfil our know-your-customer obligations, and disclosing information to regulatory or law enforcement authorities when we are legally required to do so. Any third party we work with is required to handle your data securely and in accordance with applicable data protection standards.

You have the right to request a copy of the personal data we hold about you, to ask us to correct any inaccuracies, or to request the deletion of your account data. To exercise any of these rights, please contact us through our support channels and we will respond within a reasonable timeframe. Where a legal obligation requires us to retain certain records, such as financial transaction histories, we will inform you of any limitation on deletion requests.

Following account closure or a period of inactivity, we retain your data only for as long as is necessary to meet our legal and regulatory obligations. Once that retention period has passed, your data is securely deleted or anonymised.

If we make any material changes to this Privacy Policy, we will notify you through the platform or by email before those changes take effect. Continued use of the platform after notification constitutes your acknowledgement of the updated policy. If you have questions about how your data is handled, please reach out to our support team.